Alpaca Glamping

A home away from home

We promise to provide you with the comfort of your own home and our team will do their best to provide you with top quality service from booking, to arrival, checkout and everything in between.

ALPACA GLAMPING SITE RULES

Under 18’s must be accompanied by their parents or legal guardians.

Trenoweth Farm does not accept breeds/crossbreeds listed in the Dangerous Dogs Act (i.e. Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro) and/or any of the following: Staffordshire bull terrier, American Staffordshire terrier, Rottweiler, any Mastiff or Tosa.

Group bookings of 6 or more adults are not permitted (couples and immediate family members excepted).

Protective masks must be worn at all times in common areas.

Please note that the toilet/shower facilities are male and female and shared.

Bookings must not consist of more than 1 different household.

At least one of the party members must be aged 20 or over.

Trenowith Farm caters for families (immediate members) and couples only – bookings from all other forms of groups are not accepted.

Guests are advised to bring a good quality torch with them as parts of the site are unlit.

No hen/stag parties permitted 

PERMITTED ARRIVAL/DEPARTURE TIME

Camping Arrive: 2pm – 6pm
Depart by: 11 am

CANCELLATION POLICY

Balance refunds: no penalties

Modifications are subject to a £10.00 fee.

Due to the COVID-19 outbreak, customers can amend their dates with Trenoweth Farm free of charge for all stays up to, and including, Sunday 5 September 2021.

Bookings cannot be amended within 7 day(s) of arrival.

No refunds/discounts for inclement weather, late arrivals or early departures.

Threnoweth Farm is not liable for any refund in the event of force majeure.

If you need to cancel or amend your booking, please give as much notice as possible so that someone else has the chance to book. You may wish to buy holiday insurance for cancellations and for your property/injury whilst away.

Please note that your deposit is paid on invoice to Trenoweth Ltd and is non-refundable within 4 weeks of arrival date.

PAYMENT

Deposit is 50% of the total amount due.

The remainder is payable 1 week prior arrival date.