American motivational speaker Zig Ziglar once said: “If people like you they’ll listen to you, but if they trust you they’ll do business with you.” That’s great advice and it happens to be true. A high-quality product or service is only half the story. If you can earn the trust of your customers with five-star service, you might just secure their loyalty too.
1. Offer Excellent Customer Service
5. Put a face to the name.